Last Updated: 09 August, 2025

Alkaline Florida (“we,” “our,” “us”) is committed to protecting the privacy of our customers and visitors to our website https://alkalineflorida.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, by phone, or in person.

1. Information We Collect
We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and payment information when you make a purchase or request a service.

Order and Service Information: Details about your purchase, installation, or service request.

Communications Data: Records of communications with our customer service team, including SMS, email, or phone calls.

Website Usage Data: Information collected automatically, such as your IP address, browser type, device type, and browsing behavior on our site.

2. How We Use Your Information
We use your information for purposes such as:

Processing and fulfilling orders.

Scheduling and confirming appointments.

Providing product and service updates.

Sending promotional offers (only with your consent).

Improving our website and customer experience.

Complying with legal obligations.

3. Text Messaging (SMS) and Email Communications
By providing your phone number or email address, you consent to receive communications from us related to our products, services, promotions, and order updates.

You may opt out of SMS messages by replying “STOP” to any text we send.

You may unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any email.

Consent is not a condition for purchasing our products or services.

4. How We Share Your Information
We do not sell your personal information to third parties. We may share information only in the following cases:

Service Providers: With trusted vendors who perform services on our behalf (e.g., shipping, payment processing, IT support).

Legal Compliance: If required by law, subpoena, or governmental request.

Business Transfers: In connection with a merger, sale, or transfer of assets.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

Depending on your state of residence, you may have rights to:

Access the personal information we hold about you.

Request correction or deletion of your data.

Opt out of receiving marketing communications.

To exercise these rights, contact us at:

📧 Email: [email protected]
📍 Address: 18265 NE 4th Court, Miami, FL 33162
📞 Phone: (305) 988-2663 | (347) 418-5555

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can reach us at:

📧 Email: [email protected]
📍 Address: 18265 NE 4th Court, Miami, FL 33162
📞 Phone: (305) 988-2663 | (347) 418-5555